Oak tree village apartments port royal sc – Oak Tree Village Apartments Port Royal, SC, offers a fantastic living experience, blending comfort and convenience in a vibrant community. Imagine waking up to the gentle sounds of the South Carolina morning, stepping out onto your private balcony, and enjoying the refreshing breeze. These apartments are more than just housing; they’re a gateway to a fulfilling lifestyle. Discover the perfect blend of modern amenities and a welcoming atmosphere, tailor-made for your needs.
This guide explores the key aspects of Oak Tree Village, from rental rates and availability to the vibrant local area and the exceptional features of the apartments themselves. Explore the detailed information about floor plans, amenities, and the leasing process, all designed to help you make an informed decision about your next home. Find out what makes Oak Tree Village stand out from the crowd, and discover why it’s the ideal place to call home.
Overview of Oak Tree Village Apartments
Oak Tree Village Apartments in Port Royal, South Carolina, offer a charming and convenient living experience nestled within a vibrant community. Imagine waking up to the gentle sounds of nature, yet being just minutes away from the bustling local scene. This community is designed to meet the needs of a diverse range of residents seeking comfort, affordability, and a connection to the surrounding area.This haven is thoughtfully crafted to provide a comfortable and desirable environment for residents.
The complex’s strategic location places you amidst a mix of residential tranquility and easy access to the surrounding attractions.
Key Features and Amenities
The apartments are thoughtfully designed with a blend of modern comfort and classic charm. Key features include spacious floor plans, updated kitchens with modern appliances, and well-lit bathrooms with quality fixtures. These details are not just aesthetically pleasing; they are intended to provide a comfortable and functional living space. Enjoy the convenience of on-site laundry facilities and well-maintained communal areas.
- Spacious floor plans, ranging from one-bedroom to two-bedroom options.
- Modern kitchens with updated appliances, including refrigerators, ovens, and dishwashers.
- Well-lit bathrooms with modern fixtures and ample storage.
- On-site laundry facilities for added convenience.
- Well-maintained communal areas, such as a courtyard or playground, offering opportunities for social interaction and relaxation.
Location and Surrounding Area
Oak Tree Village Apartments are ideally situated to provide residents with easy access to local attractions and businesses. The complex’s location puts you close to a variety of shops, restaurants, and entertainment options. The proximity to Port Royal’s amenities and attractions ensures a vibrant and connected living experience.
- Conveniently located near major shopping centers, restaurants, and entertainment options, providing residents with a variety of choices for dining, shopping, and leisure activities.
- Proximity to local parks and green spaces, offering opportunities for outdoor recreation and relaxation.
- Short drive to historical landmarks, cultural attractions, and natural beauty spots.
- Easy access to major transportation routes, ensuring a seamless connection to other parts of the region.
Target Demographic
The ideal resident of Oak Tree Village Apartments is a diverse group, including young professionals, families, and individuals seeking a comfortable and affordable living experience in a friendly and well-maintained community. The community’s features cater to those who value both modern conveniences and a connection to their local surroundings.
- Young professionals seeking a blend of affordability and convenience.
- Families looking for a safe and well-maintained community.
- Individuals seeking a comfortable and convenient living space in a friendly environment.
- Those who value a location near local attractions and amenities.
Rental Rates and Availability
Finding your perfect home should be an adventure, not a chore. At Oak Tree Village Apartments, we understand that finding the right fit comes down to a few key factors, and we’ve made it easy to navigate those. Our rates are competitive, our units are desirable, and our availability is something you can feel good about.
Rental Rate Ranges
Our rental rates are designed to be accessible and attractive to a wide range of renters. The costs are structured based on the size and amenities of each apartment. Consider this as a guide to explore the various options.
- One-bedroom apartments start from $1,200 per month, offering comfortable living spaces. These often include a kitchen, bathroom, and a designated living area. Many include a balcony or patio, perfect for enjoying the fresh air.
- Two-bedroom apartments, starting from $1,500 per month, offer more space and are ideal for families or roommates. These apartments typically include more storage and a larger kitchen and living area.
- Three-bedroom apartments, priced from $1,800 per month, provide spacious layouts, perfect for larger families or those seeking extra room. These typically have multiple bedrooms, bathrooms, and sizable living spaces.
Unit Availability
We’re thrilled to share that a diverse selection of apartments are currently available. Our team is actively working to keep our inventory fresh, ensuring a great experience for every renter.
- Currently, we have a variety of one-bedroom, two-bedroom, and three-bedroom units ready for occupancy. We encourage you to visit our website or contact us to view available options and schedule a tour.
Special Offers and Promotions
We’re always looking for ways to make your move to Oak Tree Village Apartments even more appealing. We’re excited to present a variety of options to make your stay even more enjoyable.
- A limited-time offer for early sign-ups may include a complimentary month’s rent or a discount on the security deposit.
- For those seeking more extended stays, we might offer discounts for leases longer than a year.
Comparison to Similar Complexes
While comparing rental costs, it’s important to consider not just the price, but also the quality of amenities and overall living experience. Oak Tree Village Apartments aims to provide a high-value experience.
Apartment Feature | Oak Tree Village | Nearby Complex A | Nearby Complex B |
---|---|---|---|
Rent (One-Bedroom) | $1,200 – $1,400 | $1,350 – $1,500 | $1,450 – $1,600 |
Amenities | Fitness center, swimming pool, playground | Fitness center, limited parking | Community garden, resident lounge |
Location | Excellent access to local shops, restaurants, and public transportation | Convenient, but slightly less access to amenities | Close to major highways, but limited local amenities |
Our goal is to offer competitive pricing without compromising on the quality of your living space or community experience.
Apartment Features and Floor Plans
Welcome to Oak Tree Village Apartments, where comfort meets convenience! Discover a range of thoughtfully designed floor plans, each offering a unique blend of space and style. Imagine yourself settling into a home that caters to your needs and desires. Explore the possibilities and find your perfect haven.Finding the ideal apartment is about more than just size; it’s about the details that enhance your living experience.
From the spacious kitchens to the inviting bathrooms, every element contributes to a comfortable and enjoyable lifestyle. We’ve meticulously considered the features that make your days easier and more enjoyable.
Apartment Floor Plans
These floor plans are thoughtfully designed to maximize space and comfort, each accommodating different living styles. Our designs prioritize functionality, ensuring every corner of your apartment serves a purpose. From cozy studios to spacious two-bedrooms, we have a plan to match your needs.
Floor Plan | Size (sq ft) | Bedrooms | Bathrooms | Features | Pricing |
---|---|---|---|---|---|
Studio | 500 | 1 | 1 | Full kitchen, walk-in closet, in-unit laundry | $1,200 – $1,400 |
One-Bedroom | 750 | 1 | 1 | Full kitchen, spacious bedroom, private balcony | $1,400 – $1,600 |
Two-Bedroom | 1000 | 2 | 2 | Full kitchen, two spacious bedrooms, large living area, private balcony | $1,600 – $1,800 |
Apartment Amenities
We understand that comfort extends beyond the walls of your apartment. Our community offers a range of amenities to enrich your lifestyle.
- Kitchens: Modern kitchens are equipped with stainless steel appliances, ample cabinet space, and convenient countertops. This thoughtful design is meant to make meal preparation a breeze.
- Bathrooms: Inviting and functional bathrooms feature updated fixtures and ample storage, enhancing the experience of daily routines.
- Balconies: Enjoy the fresh air and beautiful surroundings from your private balcony, perfect for relaxation and entertaining. These balconies provide an ideal space for enjoying the outdoors, whether it’s a morning coffee or an evening gathering.
Building Materials
The construction of Oak Tree Village Apartments prioritizes durability and aesthetics. We use high-quality materials to ensure long-lasting enjoyment.
- Exterior: Durable siding and roofing materials provide protection from the elements, ensuring longevity.
- Interior: High-quality drywall, flooring, and trim provide a warm and inviting atmosphere while ensuring durability and ease of maintenance.
Apartment Sizes and Pricing Comparison
The table below illustrates the relationship between apartment size and rental price. This allows for a clear comparison of options based on your needs.
Apartment Size (sq ft) | Approximate Monthly Rent |
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500 | $1,200 – $1,400 |
750 | $1,400 – $1,600 |
1000 | $1,600 – $1,800 |
Community and Lifestyle: Oak Tree Village Apartments Port Royal Sc
Oak Tree Village Apartments offers more than just a place to live; it’s a vibrant community where neighbors connect and friendships blossom. The welcoming atmosphere fosters a sense of belonging, making it a wonderful place to call home. Imagine enjoying the tranquility of your own apartment, yet feeling connected to a supportive and engaging community.Our residents are actively involved in the life of the complex, whether it’s participating in a neighborhood gathering or simply enjoying the shared spaces.
The sense of community is palpable, and it contributes to a positive and enriching living experience.
Community Atmosphere and Resident Interactions, Oak tree village apartments port royal sc
A strong sense of community is cultivated through planned events and opportunities for residents to interact. These opportunities foster a friendly environment where neighbors feel comfortable getting to know each other. Residents often form bonds over shared interests, creating a supportive and welcoming atmosphere. The friendly interactions are evident in the warm smiles and helpful gestures exchanged throughout the community.
Local Amenities and Services
Within a short walk from Oak Tree Village Apartments, residents will find a range of essential services and amenities. Grocery stores, pharmacies, and banks are conveniently located nearby, providing easy access to daily needs. The close proximity to these vital services enhances the overall convenience and quality of life for residents.
On-Site Amenities
Oak Tree Village Apartments boasts a variety of on-site amenities designed to enhance the lifestyle of its residents. A refreshing pool is available for relaxing on hot summer days, and a playground provides a safe and fun space for children. A well-equipped fitness center allows residents to maintain their health and fitness goals, with a variety of equipment for various exercises.
These amenities offer opportunities for residents to engage in activities that promote well-being and community bonding.
Local Dining and Shopping Options
Conveniently located within a 5-mile radius of Oak Tree Village Apartments are a variety of dining and shopping destinations. This table showcases some of the options available to residents:
Restaurant | Cuisine | Description |
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The Local Bistro | American | A popular spot known for its fresh, locally sourced ingredients. |
Sunrise Deli | Deli/Sandwiches | Excellent for quick and tasty meals. |
Pizza Palace | Pizza | A family-friendly spot known for its large slices and friendly service. |
Thai Garden | Thai | A delicious and authentic Thai dining experience. |
The Coffee Shop | Cafe | A cozy spot to grab a coffee or a light meal. |
Super Mart | Grocery | A large grocery store offering a wide selection of products. |
Fashion Finds | Clothing/Accessories | A trendy store with a diverse collection of clothing and accessories. |
Book Nook | Books/Gifts | A cozy bookstore with a wide selection of books and gifts. |
This table provides a snapshot of the local dining and shopping opportunities available to residents, ensuring that they have access to a diverse range of options.
Leasing Process and Contact Information
Finding your perfect home should be an enjoyable journey, not a frustrating maze. We’ve streamlined our leasing process to make it as smooth and straightforward as possible, ensuring a positive experience from initial contact to your move-in day. Our dedicated team is here to assist you every step of the way.Our leasing process is designed to be clear, efficient, and transparent, making the transition to Oak Tree Village Apartments as simple as possible.
We understand that choosing a new place to live is a big decision, so we’ve made it our priority to make the process as easy and informative as possible.
Application Requirements and Procedures
The application process is designed to be efficient and fair, ensuring a smooth transition for both you and our team. This section Artikels the steps involved in the process, from initial contact to the final move-in.
- Initial Inquiry: Contact our leasing office via phone or email. We will gladly answer your questions, schedule a tour, and provide you with information about available units and the application process.
- Lease Application: Complete the online lease application form. This form will gather necessary information, such as personal details, employment verification, and financial information.
- Credit and Background Check: Our team will conduct a thorough credit and background check to ensure compliance with our standards. This is a standard practice in the industry and helps us maintain a safe and healthy community.
- Lease Agreement Review: Upon successful completion of the background check, a lease agreement will be presented to you for review. The lease agreement Artikels the terms and conditions of your tenancy, including rent, payment schedule, and other important details.
- Move-in: Once the lease agreement is signed and all required documents are submitted, you can arrange your move-in date.
Contact Information
Our friendly and knowledgeable leasing agents are ready to assist you with any questions or concerns you may have. Contacting us is easy and will help us get you set up with your dream apartment.
- Phone Number: (555) 555-5555
- Email Address: oaktreevillage@email.com
- Office Address: 123 Oak Tree Lane, Port Royal, SC 29935
- Office Hours: Monday-Friday, 9:00 AM – 5:00 PM (Eastern Time)
Lease Application Timeline
This table Artikels the typical timeline for the lease application process, providing a clear and concise overview of the steps involved.
Step | Description | Estimated Timeframe |
---|---|---|
Initial Inquiry | Contacting the leasing office | Immediate |
Application Submission | Completing the online application | 1-2 days |
Credit and Background Check | Verification process | 3-5 business days |
Lease Agreement Review | Review and signing of the agreement | 1-2 business days |
Move-in | Arranging the move-in date | Within 24-48 hours after agreement is signed |
Local Area Information
Nestled within the charming tapestry of Port Royal, SC, Oak Tree Village Apartments offers more than just a place to live; it provides a gateway to a vibrant community. Understanding the surrounding neighborhoods, schools, parks, and transportation options is key to appreciating the lifestyle this area offers. This section explores the local landscape, highlighting the unique qualities that make Oak Tree Village Apartments a desirable place to call home.
Surrounding Neighborhoods
The area surrounding Oak Tree Village Apartments boasts a blend of residential neighborhoods, each with its own unique character. From family-friendly streets with established homes to newer developments with modern amenities, the diversity of housing options caters to a wide range of preferences. Proximity to local shops, restaurants, and recreational facilities adds to the appeal of these areas, fostering a sense of community engagement.
Schools
The local school system is an important consideration for families. High-quality education is readily available in the surrounding areas, ensuring a strong academic foundation for children of all ages. Local schools consistently receive positive reviews for their commitment to student success and enriching learning experiences. This is evident in the academic achievements of students and the dedication of teachers and staff.
Parks and Recreation
The area offers a wealth of green spaces, from small neighborhood parks to larger recreational areas. These parks provide opportunities for outdoor activities, fostering community interaction and promoting a healthy lifestyle. Residents can enjoy picnics, sporting events, and simply relaxing in the fresh air, contributing to a balanced and fulfilling living experience.
Transportation Options
Transportation options are well-developed in the area, ensuring easy access to various destinations. Proximity to major highways and public transportation routes facilitates commuting to work, shopping, and entertainment venues. Residents can readily navigate the region using a variety of transportation methods, from personal vehicles to public transport. This convenience contributes to the overall appeal and accessibility of the area.
Comparison to Other Port Royal Neighborhoods
Oak Tree Village Apartments is situated in a prime location within Port Royal, offering a unique blend of community and convenience. Compared to other neighborhoods in Port Royal, the area surrounding the apartments presents a balanced combination of tranquility and access to essential services. This strategic positioning sets Oak Tree Village Apartments apart, offering a desirable lifestyle that caters to various needs and preferences.
The vibrant mix of residents, the availability of amenities, and the easy access to major roadways are key differentiators.
Detailed Area Map
(Please note: A detailed map cannot be presented in this text format. However, a map showing the precise location of Oak Tree Village Apartments, along with the surrounding neighborhoods, schools, and parks, would be readily available on request or could be accessed through a digital platform.) The map would clearly delineate the geographical location of the apartment complex within the larger Port Royal community.
It would serve as a visual representation of the surrounding area, highlighting its accessibility and proximity to various destinations.
Gallery of Apartments
Step inside the welcoming world of Oak Tree Village Apartments! Our meticulously crafted living spaces offer a perfect blend of comfort, style, and modern convenience. Explore the diverse array of floor plans, each designed with your unique needs in mind. From spacious layouts to thoughtfully designed details, we’ve made sure every aspect of your future home is designed to impress.This gallery provides a visual journey through the heart of Oak Tree Village, showcasing the beauty and functionality of our apartments.
Experience the inviting atmosphere, the natural light, and the meticulous attention to detail that makes each unit a unique home.
The Cozy Cottage
This charming one-bedroom apartment is a haven of comfort and style. Imagine yourself relaxing in the inviting living area, its warm tones and plush furnishings creating a sense of home. The open kitchen, equipped with modern appliances, is perfect for culinary creations and casual meals. The bedroom provides a peaceful retreat, with ample closet space and a serene atmosphere.
Picture the natural light streaming through the large windows, illuminating the entire space. This apartment is perfect for single individuals or couples seeking a cozy retreat.
The Spacious Suite
Our two-bedroom, two-bathroom suites are designed for families or individuals seeking more expansive living space. The open-concept living area seamlessly flows into the dining and kitchen areas, creating a dynamic and welcoming atmosphere. The generously sized bedrooms offer plenty of room for relaxation and personal touches. Imagine the convenience of two full bathrooms, ideal for a busy household.
The thoughtful layout allows for flexibility and personalized organization. Large windows flood the apartment with natural light, creating a bright and airy feel.
The Executive Loft
For those seeking a unique and modern living experience, the Executive Loft apartments offer a distinctive design. The loft-style layout features an open-concept design that maximizes space and fosters a sense of spaciousness. A well-equipped kitchen with modern appliances provides ample workspace for culinary endeavors. The private balcony provides a tranquil retreat to enjoy the fresh air and surrounding scenery.
The spacious living area is perfect for entertaining guests or simply relaxing at the end of a long day. The modern design aesthetic will impress with its clean lines and contemporary style.
Exterior and Common Areas
Experience the serene beauty of Oak Tree Village’s exterior and common areas. The meticulously landscaped grounds feature lush greenery, creating a tranquil escape from the daily hustle and bustle. Enjoy the refreshing feel of our inviting swimming pool, where you can cool off on a warm summer day. The well-maintained community spaces provide opportunities for relaxation, socialization, and creating lasting memories.
The Kitchen – A Culinary Oasis
Experience the heart of each apartment, the kitchen, designed for culinary exploration. The modern countertops offer ample workspace for meal preparation. The well-lit cabinetry provides convenient storage for your culinary essentials. Stainless steel appliances complement the overall modern aesthetic, ensuring a seamless cooking experience. Natural light enhances the warm and inviting ambiance of the kitchen.
The Living Room – A Gathering Place
Picture the living room, a place where laughter and conversation flow freely. Comfortable seating arrangements create a warm and inviting atmosphere, perfect for relaxing with loved ones. The ample space ensures comfortable movement and interaction. Natural light streams through large windows, creating a bright and airy atmosphere. A focal point in the room might be a fireplace, adding a touch of warmth and charm.
The Bedroom – A Sanctuary of Rest
Imagine the bedroom, a private sanctuary for relaxation and rejuvenation. The spacious layout allows for ample closet space and personalized décor. Soft lighting creates a tranquil ambiance for a good night’s sleep. A comfortable bed and high-quality linens ensure a restful night’s sleep. The natural light streaming in creates a bright and inviting atmosphere.
Apartment Type | Description | Image Description |
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Cozy Cottage | One-bedroom apartment, perfect for single individuals or couples. | A cozy, well-lit living area, featuring comfortable seating and a charming kitchen. |
Spacious Suite | Two-bedroom, two-bathroom suite, ideal for families or individuals needing more space. | A large living area with an open-concept design, seamlessly connecting to the kitchen and dining areas. |
Executive Loft | A modern loft-style apartment with an open-concept layout. | A spacious loft area, maximizing space and featuring a private balcony. |
Exterior and Common Areas | Meticulously landscaped grounds, inviting swimming pool, and well-maintained community spaces. | A vibrant view of the apartment complex with well-maintained lawns and a refreshing swimming pool. |
Comparison to Similar Complexes

Finding your perfect apartment involves a comparison of features and pricing. Understanding how Oak Tree Village Apartments stacks up against the competition in Port Royal is key to making an informed decision. This comparison highlights what sets Oak Tree Village apart and what makes it a great choice.Oak Tree Village Apartments stands out in the Port Royal market due to a unique blend of amenities, pricing, and location.
The community carefully considered the features and pricing of comparable complexes, and incorporated feedback from prospective residents. The result is a competitive offering that is appealing to a wide range of renters.
Similar Complexes and Their Amenities
Oak Tree Village Apartments is situated within a thriving neighborhood, with other apartment complexes offering a variety of amenities. The presence of similar complexes ensures a competitive market and encourages high-quality offerings. Identifying these similar complexes allows for a more comprehensive understanding of the market’s range. For example, Willow Creek Apartments, located just a few miles away, provides comparable pricing and features like a swimming pool and fitness center.
Other complexes may offer similar floor plans but with different levels of community engagement.
Pricing Comparison
A table detailing the pricing comparison is presented below. This table provides a concise overview of the pricing structure for Oak Tree Village Apartments, alongside similar complexes in the area. This allows for a quick and easy comparison of costs.
Apartment Complex | Typical 2-Bedroom Apartment Rent (USD) | Key Amenities |
---|---|---|
Oak Tree Village Apartments | $1,400 – $1,600 | Swimming pool, fitness center, playground, on-site laundry facilities |
Willow Creek Apartments | $1,350 – $1,550 | Swimming pool, fitness center, resident lounge |
Riverbend Apartments | $1,200 – $1,400 | Laundry facilities, parking available |
Unique Selling Propositions of Oak Tree Village Apartments
Oak Tree Village Apartments distinguishes itself through several unique features. Its emphasis on community engagement, combined with a focus on maintaining a welcoming environment, sets it apart. These unique offerings are designed to meet the specific needs and preferences of prospective residents. For instance, the on-site playground and kids’ activity programs at Oak Tree Village Apartments create a vibrant atmosphere for families.
The spacious floor plans, coupled with the well-maintained community spaces, enhance the overall living experience. These combined attributes contribute to a sense of community and belonging that is a key differentiator.
Maintenance and Management
Your comfort and satisfaction are paramount at Oak Tree Village Apartments. Our dedicated maintenance team and management company are committed to ensuring a smooth and enjoyable living experience. We strive to maintain the highest standards of upkeep and responsiveness to your needs.Our approach to maintenance is proactive, aiming to prevent issues before they arise. This preventative approach, coupled with our prompt and efficient response to any reported problems, creates a harmonious living environment for all residents.
We understand that timely repairs are crucial to maintaining a pleasant atmosphere, and we are committed to exceeding your expectations in this regard.
Maintenance Procedures and Response Times
Our maintenance procedures are designed to ensure swift and effective resolution to any reported issues. We employ a tiered system, prioritizing urgent repairs while ensuring that all requests are addressed within a reasonable timeframe. Our goal is to maintain a high standard of quality in our work.
- Urgent repairs, such as plumbing leaks or electrical outages, are prioritized and addressed within 24 hours of the initial report. This prioritization ensures immediate resolution to critical issues, ensuring minimal disruption to your daily life.
- Routine maintenance requests, such as replacing lightbulbs or fixing a leaky faucet, are addressed within 48 hours. We recognize that these smaller issues, if left unresolved, can potentially lead to larger problems, thus we prioritize their timely resolution.
- Non-urgent repairs, such as painting a wall or replacing a broken window, are addressed within 72 hours. We aim to balance the urgency of repairs with the need to schedule necessary resources efficiently.
Management Company Policies and Procedures
Our management company operates with a clear set of policies and procedures to ensure a transparent and efficient management process. These policies are designed to uphold the highest standards of service and maintain a positive and harmonious living environment for all residents.
- All maintenance requests are documented and tracked to ensure accountability and transparency. This comprehensive record-keeping system allows for better monitoring of repair frequency and quality.
- A detailed maintenance request form is available on our website and at the leasing office, allowing for accurate and comprehensive documentation of issues.
- A dedicated maintenance hotline provides residents with direct access to our maintenance team. This streamlined communication channel ensures quick responses to emergencies and routine requests.
Overall Quality of Maintenance and Repairs
We take pride in the high quality of our maintenance and repair services. Our team is composed of skilled and experienced technicians who are committed to completing work to the highest standards. We strive to exceed resident expectations, ensuring long-term satisfaction.
- Our team is highly trained and qualified to handle various repair tasks, from minor plumbing issues to major appliance replacements.
- We use high-quality materials and parts to ensure durability and longevity of repairs. We understand the importance of using durable components to extend the lifespan of fixtures and appliances.
- Customer feedback is actively solicited and used to identify areas for improvement in our maintenance procedures. We are dedicated to enhancing our services based on resident input.
Maintenance Request Procedures and Contact Information
To ensure smooth and efficient maintenance service, we provide a structured process for reporting issues. This approach is designed to streamline the process, ensuring that all requests are handled with promptness and professionalism.
Request Type | Contact Information | Response Time |
---|---|---|
Urgent Repairs (Plumbing Leaks, Electrical Outages) | Call (123) 456-7890 | Within 24 hours |
Routine Maintenance (Lightbulbs, Faucets) | Call (123) 456-7890 or submit online request | Within 48 hours |
Non-Urgent Repairs (Painting, Windows) | Call (123) 456-7890 or submit online request | Within 72 hours |